Article 1 Purpose
The purpose of these Terms and Conditions is to stipulate the rights, obligations and other necessary matters of the company and its members regarding the use of games and related services provided by 2ACE Corporation.
Article 2 Definition of Terms
① Definitions of key terms used in these terms and conditions are as follows.
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Company: Refers to 2ACE Corporation, Ltd., which operates 2Ace Poker.
Service: Refers to games and related services provided by the company regardless of the device implemented(including various wired and wireless devices such as PC, TV, and portable terminal).
Member: A person who has entered into a service contract with the company by agreeing to these terms and conditions for service use.
Account (ID): A combination of letters or numbers in the form of an e-mail that is selected by the member and approved by the company for member identification and member service use.
Password: A combination of letters, numbers, or special characters selected by the member himself and managed confidentially to confirm that the member is a member consistent with the approved account and to protect the information and rights of the member.
Account information: General information provided by members to the company, such as account (ID), password, nickname, and generated information such as service usage information.
Game money: Virtual data on the service that has no property value that the company can arbitrarily set, pay, adjust, or collect for the smooth use of the service by the user.
② Definitions of terms used in these Terms and Conditions shall be governed by related laws and other general business practices, except for those set forth in each subparagraph of Paragraph 1.
Article 3 Provision of Company Information, etc.
The company posts the following matters on the service initial screen, connection screen, and homepage so that members can easily know them. However, the personal information processing policy and terms and conditions can be viewed by members through the connection screen.
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Company name and name of representative
Address of business office (including the address where complaints of members can be handled) and e-mail address
Phone number
Business registration number, mail-order business report number
Privacy Policy
Terms of Service
Article 4 Specification and Amendment of Terms and Conditions
① The company provides the contents of these terms and conditions on the service initial screen or connection screen so that members can know, and notifies members by posting them on the homepage.
② The company takes measures so that members can ask and answer questions about the company and the contents of these terms and conditions.
③ The company prepares the terms and conditions so that those who want to use the game service can easily understand the contents of the terms and conditions, and prior to agreeing to the terms and conditions, the company processes important contents in bold letters so that users can easily understand them, or displays a separate connection screen or pop-up screen. and obtain the consent of the user.
④ The company shall comply with 「Act on Consumer Protection in Electronic Commerce」, 「Regulation of Terms and Conditions Act」, 「Game Industry Promotion Act」, 「Act on Promotion of Information and Communications Network Utilization and Information Protection」, 「Contents Industry Promotion Act」 」, etc., these terms and conditions may be amended to the extent that they do not violate related laws.
⑤ When the company revises the terms and conditions, specify the date of application, the details of the amendment, and the reason for the amendment, and at least 7 days prior to the application date (30 days prior to unfavorable or significant changes to members) Until the period elapses, the service initial screen or the screen connected to the initial screen or e-mail is notified, and members are notified in accordance with Article 13.
⑥ When the company revises the terms and conditions, after notifying the revised terms and conditions, the member's consent to the application of the revised terms and conditions is checked. However, if a member does not express his/her consent or rejection when notifying the revised terms and conditions, it is also announced that it will be regarded as accepted, and if the member does not express his or her intention to refuse by the effective date of this agreement, he/she is deemed to have agreed to the revised terms and conditions.
⑦ Members are obliged to check the contents announced or notified by the company regarding changes to the terms and conditions, and damages caused by changes in these terms and conditions to members who have agreed to the revised terms and conditions and members' negligence caused by not knowing the contents of the revised terms and conditions, the company is not responsible for any damage caused.
⑧ If the member does not agree to the application of the revised terms and conditions, the company or member may terminate the service use contract.
Article 5 Operational Policies and Rules Other than the Terms and Conditions
① In order to protect the rights and interests of users and the matters necessary to apply the terms and conditions, and to maintain order in the use of game services, the company may establish game service operation policies (hereinafter referred to as “operating policies”), in which case the operation policies govern these terms and conditions. It has a supplementary effect.
② The company posts the content of the operation policy within the service so that users can know it or provides a connection screen so that users can view it.
③ In the case of revision of the operation policy, which has the same effect as bringing about a significant change in the user's rights or obligations or changing the contents of the terms and conditions, the procedure in Article 4 shall be followed. However, if the revision of the operating policy falls under any of the following subparagraphs, it will be notified in advance by the method of paragraph 2.
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In the case of amending the matters delegated by specifying the scope specifically in the terms and conditions
In case of revising matters not related to the user's rights and obligations
If the content of the operating policy is not fundamentally different from the contents set forth in these terms and conditions and the operating policy is amended within the predictable range by the user
④ For matters or interpretations not specified in these terms and conditions, individual game service terms and conditions, “Act on Consumer Protection in Electronic Commerce, etc.”, “Act on Regulation of Terms and Conditions”, “Act on Promotion of Game Industry”, “Information Network In accordance with relevant laws and general commercial practices, such as the “Act on Promotion of Utilization and Information Protection, etc.” and the “Contents Industry Promotion Act.”
Article 6 Service Use Application and Method
① A person who wants to use the service provided by the company (hereinafter referred to as “user”) must agree to the terms and conditions and apply for membership according to the procedure provided on the initial screen of the service or on the homepage.
② Users must verify their age through the identification method provided by the company in order to use all services.
③ Users must apply for use with their true information, and must not use false information or steal someone else's name, and must not use the service through abnormal or indirect methods in countries where the company does not provide the service. , 「Game Industry Promotion Act」, etc. In this case, the user cannot claim the member's rights under these terms and conditions, and the company may cancel or terminate the use contract without refund or prior notice.
④ When a youth (including a student under the age of 18 who is attending a high school under the provisions of Article 2 of the 『Elementary and Secondary Education Act』) wants to use the game after applying for membership, he/she must obtain the consent of the legal representative, and specific details The consent procedure shall follow the method provided by the company in accordance with the 「Game Industry Promotion Act」 and its enforcement decree.
Article 7 Acceptance and Restriction of Application for Service Use
① The use contract is established when the company accepts the legitimate application for use.
② The company may refuse to accept the application for use in any of the following cases, or may defer approval until the reason is resolved.
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In case there is no room in the company's service-related facilities
In case there is a technical obstacle to the company
In case it is recognized as necessary for other reasons of the company
③ The company may not accept the user's application for use if it falls under any of the following subparagraphs, and may terminate the use contract without prior notice if the use contract is concluded without knowing that it falls under any of the following subparagraphs.
Article 8 Member Account (ID) and Password
① The company assigns a certain combination of letters and numbers selected by the member or an email format as an account (ID) for the convenience of member information protection and service use guidance.
② The company performs various member management tasks such as whether the member can use the service through account information.
③ Members must manage their account information with due diligence as administrators. Members are responsible for damages caused by negligent management of their account information or consent to use by a third party.
④ The member is responsible for managing the password, and if the member wishes, it can be changed at any time for security reasons.
⑤ If the member recognizes that the account information is stolen or a third party is using it, the member must immediately notify the company and follow the company's instructions. The company is not responsible for any disadvantages caused by the member not notifying the member even though he or she is aware of it, or not following the company's instructions even if the member is notified. However, this is not the case in case of intentional or gross negligence of the company.
⑥ Management of accounts and passwords of members using affiliate services is subject to the policy of the service company, so users are not responsible for any consequences arising from causes attributable to affiliate services, such as negligent management of affiliate service account passwords and illegal use. or affiliated service providers.
Article 9 Protection and Management of Personal Information
① The company strives to protect the personal information of members, including account information, in accordance with the relevant laws and regulations. Regarding the protection and use of member personal information, the relevant laws and the personal information processing policy notified separately by the company apply.
② Depending on the nature of the service, information that introduces oneself, such as nicknames, character photos, and status information, that is not related to the member's personal information may be disclosed.
③ Except for individual services provided as part of the service, the company's personal information processing policy does not apply to services provided by third parties that are simply linked from the homepage and service-specific websites.
④ The company does not take any responsibility for any information, including the member's account information, exposed due to reasons attributable to the member.
Article 10 Obligations of the Company
① The company faithfully performs the exercise of rights and fulfillment of obligations stipulated by the law and these terms and conditions.
② The company must have a security system to protect personal information (including credit information) so that members can use the service safely, and disclose and comply with the personal information processing policy. The company does not disclose or provide the member's personal information to a third party, except as stipulated in these terms and conditions and the personal information processing policy.
③ The company does not transmit advertising information for commercial purposes against the member's explicit refusal.
④ The company strives to provide convenience to members in contractual relationships with members, such as the conclusion of a use contract, changes and termination of these terms and conditions.
⑤ In order to provide continuous and stable service, the company repairs or restores without delay unless there are unavoidable reasons such as natural disasters, emergencies, technical defects that are difficult to solve, etc.
Article 11 Obligations of Members
① Members must not do the following.
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Filling in false information when applying for or changing service use
Theft of other people's information
Act of impersonating the company's executives, employees, operators, and other related persons
Changes in information posted by the company
Transmission or posting of information (computer programs, etc.) prohibited by the company
Making, distributing, using, or advertising computer programs or devices not provided or approved by the company
Infringement of intellectual property rights such as copyrights of the company and other third parties
Acts that damage the reputation of the company and other third parties or interfere with their work
Disclosing or posting obscene or violent words or texts, images, sounds, or other information that goes against public order and morals
Act of disposing of game data (account, game item, game money, etc.) for a fee (transfer, sale, etc.) or object of rights (provision of collateral, rental, etc.)
An act of inducing or advertising an act in subparagraph 10
Acts of using game services for the purpose of profit, sales, advertising, political activities, etc. without the consent of the company
Changing the company's client program without obtaining special rights from the company, hacking the company's server, arbitrarily changing some or all of the website or posted information, or using the company's service in an abnormal way
Acquisition of cyber assets (game money, etc.) in an abnormal way
Abusing bugs in company programs
An act of harassing or threatening other users, or causing continuous pain or inconvenience to specific users
An act of transmitting, posting, e-mailing, or otherwise distributing content that is extremely insulting or personal and may infringe on the honor or privacy of others
Content that infringes on other people's patents, trademarks, trade secrets, copyrights, and other intellectual property rights. An act of transmitting, posting, e-mailing or otherwise distributing to others
Copying information obtained through this service for purposes other than using the service without prior consent from the company, using it for publication and broadcasting, or providing it to a third party
Acts that are prohibited by other relevant laws or that are not permitted under good customs and other social norms
② Members are obliged to check and comply with the provisions of these terms and conditions, notices notified in relation to usage guides and services, and matters notified by the company.
③ The company may set specific types of acts falling under paragraphs 1 and 2 and any of the following subparagraphs in the operating policy, and members are obliged to comply with them.
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Restrictions on information exposed within the service, such as member's nickname and profile picture
Restrictions on contents and methods of chatting, etc.
Restriction on use of bulletin board
Restrictions on gameplay methods
Matters deemed necessary by the company for service operation within the scope of not infringing on the essential rights of other members to use the service
Article 12 Service Provision, Change, Suspension, etc.
① Members may use the services provided by the company in accordance with these terms and conditions, operating policies and game rules set by the company.
② The company has comprehensive authority over the production, change, maintenance, and repair of the game contents created by the company, and takes necessary measures to maintain the order of the game world and the quality of the game.
③ In principle, service provision hours are 24 hours a day, 7 days a week, unless there is a special obstacle in business or technology. However, the service may be temporarily suspended for a day or time set by the company due to the need for regular inspection or temporary inspection.
④ Notwithstanding Paragraph 3, in any of the following cases, the service may not be provided for a certain period of time, and the company has no obligation to provide the service during that time. In this case, the company announces the contents on the initial screen of the game or on the homepage before the service is discontinued. However, if there is an unavoidable need for change, such as bug fixes or emergency updates, or if it does not correspond to a significant change, it may be notified later.
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In case the service needs to be modified (patched) according to operational or technical needs to provide smooth game service
When it is necessary for maintenance, replacement, and regular inspection of information and communication facilities such as computers
When it is necessary to respond to electronic infringement accidents such as hacking, telecommunication accidents, abnormal service usage behavior of members, and unexpected service instability
In case the provision of the service is prohibited at a specific time or method under the relevant laws and regulations
In case normal service cannot be provided due to natural disasters, national emergencies, power outages, failure of service facilities, or congestion of service use
In the event of a significant need for the company's management, such as company division, merger, transfer of business, abolition of business, or deterioration of the profit of the service. In this case, the company notifies the member of the suspension date, reason for suspension, compensation conditions, etc. through the initial screen of the game service or its connection screen by 30 days before the suspension date, and notifies the member by the method of Article 13 .
⑤ The company shall not be liable for any damages incurred to users in connection with the use of free services provided by the company pursuant to Article 17. However, damages caused by intentional or gross negligence of the company are excluded.
⑥ When the company terminates the service, the company refunds paid services or paid items that have not been used or have expired in accordance with the 「Content User Protection Guidelines」.
⑦ The company may limit the usage method, usage time, and number of times of use to prevent members from over-immersion in games, and may apply a user protection program according to the level of excessive immersion in games by members. Members may be restricted from using the game step by step according to the user protection program, and the company may stop providing the service if the user protection program is rejected.
⑧ The company may install or change (update) programs necessary for service use, such as individual game clients, security programs, and payment modules, without additional consent from members, in order to provide smooth service to members who have applied for service use. However, when installing programs that are not related to service use, such as advertising programs, be sure to notify the member and obtain consent before installing.
Article 13 Provision and Notification of Information
① The company may provide members with various information deemed necessary while using the service by means of pop-up windows, bulletin board notices, notes, e-mails, text messages (LMS/SMS), etc.
② When the company notifies a number of unspecified members, it can be substituted for individual notification by posting on the game service bulletin board for more than 7 days or presenting a pop-up screen.
Article 14 Publication of Advertisement
① The company may place advertisements within the game service in relation to the operation of the service. In addition, advertising information can be transmitted by e-mail, text service (LMS/SMS), push notification, etc. only to members who have agreed to receive it. The company does not send advertising information when a member refuses to receive it.
② The services provided by the company include various types of advertisements such as banners and links, which may be linked to pages provided by third parties.
③ In the case of linking to a page provided by a third party in accordance with the preceding paragraph, the page is not the company's service area, so the company does not guarantee reliability, stability, etc., and the company is not responsible for any damages to the member caused by it.
Article 15 Management of Posts and Attribution of Copyright, etc.
① If a member's post contains content that violates related laws such as the 「Act on Promotion of Information and Communications Network Utilization and Information Protection」 and 「Copyright Act」, the holder of the right shall suspend or delete the post in accordance with the procedures set forth in the relevant laws. may be requested, and the company must take action in accordance with the relevant laws and regulations.
② Even if there is no request from the right holder in accordance with the preceding paragraph, the company may take temporary measures against the post if there is a reason for recognizing infringement or if it violates the company's operating policy and related laws.
③ The detailed procedures under this article are subject to the takedown request service set by the company within the scope of the 「Act on Promotion of Information and Communications Network Utilization and Information Protection」 and 「Copyright Act」.
④ The copyright and other intellectual property rights for the contents produced by the company in the game service are owned by the company.
⑤ Members may use games or game money according to the terms and conditions set by the company, and cannot dispose of them such as transferring, selling, or providing collateral. In addition, among the information obtained by using the game service provided by the company, the information for which intellectual property rights belong to the company or provider may be reproduced, transmitted, published, distributed, broadcasted or otherwise for commercial purposes without the prior consent of the company or provider. You must not use it for yourself or let a third party use it.
⑥ Members must communicate, images, sounds, and all materials and information, including dialogue texts, uploaded or transmitted by members or other users through game clients or services in relation to game services or displayed in games (hereinafter referred to as 'user content'). ), the company permits the use in the following ways and conditions.
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Using the user content, changing the editing format, and other transformations (publication, reproduction, performance, transmission, distribution, broadcasting, creation of secondary works, etc. can be used in any form, and there are no restrictions on the period and region of use. )
Do not sell, rent, or transfer user content for the purpose of trading without the prior consent of the person who created the user content.
⑦ Members expose user contents that are not shown in the game and are not integrated with the game service (e.g., postings on general bulletin boards) by the company in search results, services and related promotions, and some within the necessary scope for exposure. Permission is granted to modify, reproduce, edit and publish. In this case, the company complies with the 「Copyright Act」, and the member can take measures such as deleting, excluding from search results, or disclosing the posting at any time through the customer center or management function within the service.
⑧ If the company intends to use a member's post in a way other than those specified in paragraphs 6 and 7, it will notify the member by the method of Article 13.
⑨ The company may delete, move, or refuse registration without prior notice if the company determines that the postings or postings in the game service posted or registered by members fall under the prohibited acts stipulated in Article 11, Paragraph 1. .
⑩ This article is valid while the company operates the game service, and continues to apply even after membership withdrawal.
Article 16 Collection of Information, etc.
① The company can save and store all chatting contents between members within the service. The company will allow this information to be accessed only when the company deems it necessary to mediate disputes between members, handle complaints, or maintain game order, and this information is held only by the company and not authorized by law The person can never read it.
② When the company or a third party accesses chatting information pursuant to Paragraph 1, the company notifies the member in advance of the reason for access and the scope of access. However, in relation to account theft, cash transaction, verbal abuse, in-game fraud, deception, exploitation of bugs, violation of laws, and violation of obligations under Article 11 of these Terms and Conditions, investigation, processing, confirmation, and relief thereof If it is necessary to view the information, the members whose chatting information has been viewed can be notified later.
③ The company may collect and utilize terminal settings and specification information such as member PCs to improve service quality, such as service operation and program stabilization.
Article 17 Used Products
The company may provide a service that members can use without paying a separate fee (hereinafter referred to as “free service”) and a service that is used by paying a fee set by the company in advance (hereinafter referred to as “paid service”). available.
Article 18 Cancellation and Termination of Membership
① If a member does not want to use the service at any time, he or she may terminate the use contract by withdrawing from membership. If a member applies for membership withdrawal, the company can verify the member's identity, and if the member is identified as the member, action will be taken according to the member's application.
② If a member wishes to withdraw from membership, he/she may request membership withdrawal through the customer center.
③ When a member withdraws from membership, all data of the member is destroyed immediately upon withdrawal, except when the company retains the member's information in accordance with the relevant laws and privacy policy.
Article 18-2 Withdrawal of subscription, etc.
① Members who have signed a contract for the purchase of paid contents with the company can withdraw their subscription without burden of additional fees or penalties within 7 days from the later of the date of the purchase contract or the date the content is available.
② Members cannot withdraw their subscriptions in accordance with Paragraph 1 against the will of the company in the following cases.
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Paid content that is used or applied immediately after purchase
Contents in which additional benefits are used, if additional benefits are provided
If there is an act of opening content that can be viewed as use or whose effectiveness is determined upon opening
③ In the case of content that cannot be withdrawn in accordance with the provisions of each subparagraph of Paragraph 2, the company clearly displays the fact in a place where members can easily find out.
④ When a member withdraws the subscription, the company checks the purchase details through the platform operator or open market operator. In addition, the company may contact the member through the information provided by the member to confirm the member's legitimate reason for withdrawal, and may request additional evidence.
⑤ If the subscription is withdrawn in accordance with the provisions of paragraphs 1 to 4, the company will immediately retrieve the member's paid content and refund the payment within 3 business days.
⑥ When a minor enters into a content purchase contract on a mobile device, the company notifies that the minor or his or her legal representative can cancel the contract without the consent of the legal representative, and the minor concludes the purchase contract without the consent of the legal representative. When concluded, the minor himself or his legal representative may cancel the contract with the company. However, it cannot be canceled if a minor purchases content with the property that the legal representative has set the scope and allowed to dispose of, or if the minor has tricked them into believing that they are an adult or that they have the consent of their legal representative.
⑦ Whether the party to the content purchase contract is a minor is determined based on the mobile device on which the payment was made, information on the person executing the payment, and the name of the payment method. In addition, the company may request the submission of documents proving that you are a minor and legal representative to confirm that the cancellation is legitimate.
Article 19 Cancellation and Termination of Company
① The company may terminate the contract after notifying the member in advance of a considerable period of time if the member violates the member's obligations stipulated in these terms and conditions. However, if the member violates the current law, if the terms and conditions stipulate that it can be terminated without prior notice, or if the company has suffered damages intentionally or by gross negligence, the use contract can be terminated without prior notice.
② When the company terminates the use contract, the company notifies the member of the following items in writing, e-mail, or equivalent method.
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Reasons for termination
Termination date
③ In the case of Paragraph 1, the member loses the right to use the paid service and cannot claim a refund or compensation for damages.
④ In accordance with the 「Personal Information Protection Act」 and the Enforcement Decree of the same Act, the company will terminate the contract and take necessary measures such as destroying personal information to protect the personal information of members who have not used the service for one year in a row (hereinafter referred to as “dormant account”). can. In this case, the fact that necessary measures will be taken 30 days prior to the date of action, the expiration date of the personal information retention period, and the items of personal information will be notified to the member.
⑤ Notwithstanding the above Paragraph 4, the company may keep the member's personal information during the period if a separate period is set by other laws or the period is changed according to the member's request.
Article 20 Restrictions on Service Use for Members
① The company may restrict the use of the service, suspend the use of the service for a certain period of time, delete related information (texts, photos, videos, etc.), and take other measures if the member falls under any of the following reasons.
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If false information is registered when applying for or changing service use
If the company judges or suspects that a member's information has been stolen or used abnormally
If the company has interfered with other people's use of the service or stolen the information
In the case of impersonating the company's management team, employee, or related person
In the case of conducting business activities using the service without prior consent of the company
Transaction of the member account (ID) with another person, game item or game money
Abusing a bug in the company program or acquiring game money or items in an abnormal way
Disabling the technical protection measures of the company service or normal operation of the game. If you use a computer program, device or device not provided or approved by the company for the purpose of interfering with the company.
Copying information obtained through the service for purposes other than using the service without prior consent from the company, or using it for publication, broadcasting, etc, or providing it to a third party
In case of transmitting, posting, e-mailing or otherwise distributing content that infringes the copyright or other intellectual property rights of the company or a third party to others
Obscene content that violates public order and morals In the case of transmitting, posting, distributing information, sentences, shapes, sounds, or videos of the contents to others by e-mail or other methods
In the case of transmitting, posting, e-mailing or otherwise distributing content that is extremely insulting or personal, and may infringe on the honor or privacy of others
Inflicting harm to the service or providing normal service
If you harass or threaten other members, or if you continuously cause pain or inconvenience to a specific user
If it is objectively judged to be related to a crime
In case of false or exaggerated reporting to the company
In case of violating these terms and conditions, operation policy, etc.
In the case of not verifying the validity of the email after signing up with a member account (ID) in the form of an email
In case of protecting members from excessive immersion in games (the company can apply a user protection program according to the degree of excessive immersion of the member and gradually restrict the member's game usage method, usage time, number of times, etc. If an immersive member refuses to apply the user protection program, the provision of services may be suspended. Details regarding this are subject to the user protection program policy)
In case of using an inappropriate nickname or in-game character name (in this case, the nickname created and used by the member and the name of the in-game character may be changed or the member's use of the service may be restricted)
If identity is not confirmed (the company may request members to follow the identity verification process provided by professional organizations to protect their information, and may restrict service use if identity verification is not successful)
In case of violating other related laws
② The company may restrict the member's use of the game service in accordance with the following classifications when a cause falls under each subparagraph of Paragraph 1 occurs.
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Restrictions of certain rights: Restrict certain rights such as chatting for a certain period of time
Restrictions on use of characters: Restriction on the use of member characters for a certain period of time or permanently
Restrictions on account use: Limiting the use of member accounts for a certain period or permanently
Restrictions on member use: Restrict members' use of game services for a certain period of time or permanently
③ The company does not compensate for damages suffered by the member due to the use restriction if the use restriction in Paragraph 1 is justified.
④ In the case of any of the following cases, the company may restrict the use of accounts by members and related members as a provisional measure until the investigation of the problem is completed. In this case, the company may compensate for the paid service for a limited period. However, if the member falls under any of the reasons in each subparagraph of Paragraph 1, compensation will not be made.
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In case a legitimate report has been received that the member's payment information, personal information, member account (ID), etc. has been stolen
If you are suspected of using an illegal online program or a workplace, etc.
If provisional action on the account is required for other reasons
⑤ Members may self-restrict their use of the game by applying through the user protection program or by making a separate application.
Article 20-2 Reason and Procedure for Use Restriction Measures
① The company may specify specific reasons for the use restriction measures in Article 20, Paragraph 1, actions and procedures that the company may take in the operation policy of each service.
② When the company restricts a member's use of the game service, the company notifies the member in advance of each of the following matters in writing, e-mail, or posted on the initial screen of the game. However, if there is an urgent need to take action, it may be notified afterwards.
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Reason for restriction of use
Type and period of restriction of use
How to file an objection to the restriction of use
Article 20-3 Procedure for Objection Against Use Restriction Measures
If a member wishes to object to the company's restrictions on use, he/she may file an objection according to the following procedures.
① Members must submit an objection to the company in writing, by e-mail, or in a similar manner, stating the reason for dissatisfaction with the company's use restrictions within 15 days from the date of receiving the notification of the use restriction.
② The company must respond to the member's reasons for dissatisfaction within 15 days from the date of receipt of the objection in paragraph 1 in writing, e-mail, or a method similar thereto. However, if it is difficult to respond within 15 days, the company will notify the member of the reason and the processing date.
③ The company must take corresponding measures according to the above answers.
Article 21 Compensation for Damages
① If the company causes damage to a member intentionally or by gross negligence, it is responsible for compensating for the damage.
② If a member causes damage to the company by violating these terms and conditions, the member is responsible for compensating the company for the damage. However, this is not the case if there is no intention or negligence.
Article 21-2 Exemption of Company
① The company is exempted from responsibility unless it has caused damage to the member intentionally or by gross negligence.
② The company is exempted from responsibility if the service cannot be provided due to exhibitions, incidents, natural disasters, national emergencies, technical defects that are difficult to resolve, or other force majeure reasons.
③ The company is exempted from responsibility for service suspension, use failure, and contract termination due to reasons attributable to the member.
④ If the service use contract between the member and the company is terminated due to the cancellation of the use contract by the member or the company, the company will provide a better service environment, etc. The member's account information and all related data may be deleted immediately after termination, and the company shall not be held liable for the deletion of the member's account information and related data after the termination of the contract of use unless there is intentional or gross negligence.
⑤ The company is exempted from responsibility for damages to members caused by telecommunication service providers stopping telecommunication services or failing to provide them normally, unless there is intentional or gross negligence on the part of the company.
⑥ The company is exempted from liability in case the service is stopped or fails due to unavoidable reasons such as repair, replacement, regular inspection, construction, etc.
⑦ The company is exempted from responsibility for any problems arising from the member's computer environment or the network environment without intention or gross negligence on the part of the company.
⑧ The company is exempted from responsibility for the reliability and accuracy of information, data, facts posted or transmitted by members or third parties within the service or on the website, unless there is intentional or gross negligence on the part of the company.
⑨ The company has no obligation to intervene in disputes between members or between a member and a third party through the service, and is not responsible for compensating for damages caused therefrom.
⑩ In the case of free services among the services provided by the company, the company does not compensate for damages unless there is intentional or gross negligence on the part of the company.
⑪ Some of these services may be provided through services provided by other affiliates, and the company is exempted from liability for damages caused by services provided by other affiliates unless there is intentional or gross negligence on the part of the company. It's possible.
⑫ The company is not responsible for the failure to obtain or lose results such as characters, experience points, and items expected by members while using the service, and the company is not responsible for damages caused by selection or use of the service, whether intentional or serious Liability is waived unless there is negligence.
⑬ The company is exempted from liability for loss of game data (game money, items, etc.) of members unless there is intentional or gross negligence on the part of the company.
⑭ The company is exempted from responsibility for damages caused by a member's computer error or in case of damages caused by incorrectly entering the e-mail address, unless there is intentional or gross negligence on the part of the company.
⑮ The company may limit the service use time, etc. according to the service or member in accordance with relevant laws and government policies, etc., and responsibility for all matters related to the use of the service arising from these restrictions and restrictions is exempted.
Article 22 Refund of Overpayment
① In case of overpayment, the company refunds the overpayment to the member. However, if overpayment is caused by the member's negligence without intention or negligence on the part of the company, the actual cost of the refund shall be borne by the member within a reasonable range.
② Payment through the application follows the payment method provided by the open market operator, and if an overpayment occurs during the payment process, a refund must be requested from the company or the open market operator.
③ Telecommunication fees (call charges, data communication charges, etc.) incurred by downloading applications or using network services may be excluded from refund.
④ Refunds are carried out according to the refund policy of each open market operator or company according to the type of operating system of the mobile device using the service.
⑤ The company may contact the member through the information provided by the member in order to process the refund of overpayment, and may request the provision of necessary information. The company refunds within 3 business days from the date of receiving the information necessary for refund from the member.
Article 23 Members' Grievance Handling and Dispute Resolution
① In consideration of the member's convenience, the company guides members on how to present their opinions or complaints within the game service or on the connection screen.
② If the opinion or complaint raised by the member is objectively recognized as legitimate, the company will promptly process it within a reasonable period of time. However, if the processing takes a long time, the member is notified of the reason for the long period of time and the processing schedule in the game service or in accordance with Article 13.
Article 24 Jurisdiction and Governing Law
These terms and conditions are governed and interpreted in accordance with the laws of the Republic of Korea, and if a lawsuit is filed due to a dispute between the company and a member, the court in accordance with the procedures stipulated by the law shall be the competent court.
Appendix
This policy is effective from October 1, 2022.